CATALOG CONNECTION SUPPORT

Get the embedded catalog app working.

This page covers the read-only Shopify experience: Overview, Catalog, optional Financials, and fresh Agent checks inside Shopify Admin. Never send a password, access token, recovery code, or customer information to support.

First-time setup

1. Install GlassPalace, confirm Shopify's standard app-identity row, and approve the two required Admin API read scopes: read_products and read_inventory.
2. Select Finish secure setup in the embedded app.
3. Sign in and select the precreated workspace card that should own the store.
4. Wait for the automatic return to GlassPalace under Apps in Shopify Admin.
5. Confirm the exact .myshopify.com domain before reviewing catalog data.

Enable sales and profitability

1. Open the Shopify connection in GlassPalace and choose Sales & profitability.
2. Review Shopify's separate consent screen for optional read_orders, then approve it.
3. Wait for the first order sync. Shopify initially exposes up to the latest 60 days through this permission; GlassPalace retains subsequent authorized history while the connection remains active.
4. Check cost coverage. Gross and operating profit are not reported as complete when Shopify inventory unit costs are missing or line-item pagination is unfinished.

The financials sync does not request customer names, emails, phones, addresses, reports, or write access. Revoking the optional permission removes the derived order financial data.

Common errors and safe retry

• Setup link expired: reopen GlassPalace from Shopify Admin and select Finish secure setup again.
• Sign-in or workspace selection did not finish: return to the embedded app and restart its single-use setup flow. Do not reuse an old setup URL.
• Catalog is pending or partial: keep the embedded app open until synchronization finishes, then reload it once and check the displayed freshness time.
• Fresh Agent check reports unavailable data: first confirm that the connection is healthy and synchronization has completed, then run the fixed check once more.

If a retry still fails, note the exact connected shop domain, the visible error, and the UTC time. Do not repeatedly submit the same action.

Data freshness

Overview and Catalog show synchronized products, collections, tracked inventory, explicit inventory-not-tracked labels, and a freshness timestamp. Products for which Shopify does not track inventory are excluded from the tracked-inventory total and low-inventory classification. Pending or partial data is labelled. The Agent check discovers the active connection again for its request and reports the exact shop and provider fetch time; if live access is unavailable, it reports that condition instead of presenting an earlier answer as current.

Uninstall and reinstall

Uninstall GlassPalace from the Apps and sales channels area in Shopify Admin. Uninstall revokes the store connection. To reinstall, open the app listing again, confirm the standard app-identity row and the same two required Admin API read scopes (read_products and read_inventory), then repeat the first-time setup above. Optional read_orders must be enabled again by an owner or admin. A reinstall creates a fresh isolated connection and does not restore a revoked provider session.

Contact support

Email geroale2000@gmail.com with the shop domain, UTC timestamp, and visible error message. The monitored support address will never ask for your password, access token, recovery code, payment-card data, or customer data.

Return to the catalog product page